Can Intelligent IoT Help You Reinvent Your Enterprise?

The Internet of Things, or IoT, which began with connected home appliances and gadgets, now has grown to become a decisive technology for all premises including workplaces, commercial premises, manufacturing units, vehicles and public transport systems, and public places. Thanks to this new avatar of IoT deployments across various niches and amalgamation of a host of other cutting-edge technologies, we have now entered the era of Intelligent IoT.

The promise of intelligent IoT for reinventing and revolutionizing traditional enterprises is enormous. Through the length of this post, we are going to explain how and to what extent intelligent IoT can play a massive role in reshaping businesses.

What Is Intelligent IoT?

We already know that IoT refers to the increasingly connected network of various data-ready devices and gadgets that help to perform various activities by sending and receiving data. Such devices can be anything from smartphones and smart doorbells to smart lights and smart car entertainment systems up to connected machines at manufacturing units.

While connected devices help to perform specific tasks, with the support of artificial intelligence, machine learning, data-centric algorithms, they can actually understand the human context better and accordingly perform a lot of tasks without any human engagement. This powerful, intelligent and more context driven IoT that can help to automate environments better than ever before, is now being referred to as the intelligent Internet of Things.

Incorporating AI Into The IoT

The principal focus of IoT is to deliver to human contexts and situations that arise in different atmospheres. In the context of industry, this new intelligent IoT promises to automate activities to boost productivity and efficiency. In the context of business interactions, the intelligent IoT powered with AI can make customer interactions better, faster and more contextual.

Combining IoT and AI for more context driven automation happens by bringing together structured data of POS systems, the supply chain, inventory, or RFID with a new breed of data that lacks instant quantified characters. According to Mr Juned Ghanchi, the CEO of Indian App Developers, a promising mobile app developers company in the space of IoT apps, “A complete understanding of customer behavior requires us to equip apps with AI tools for quantified data analysis and desecrating narrative, less-pinpointed information from the web, social media and other platforms.”

Understanding The Journey Toward Intelligent IoT & Automation

As IoT has become more intelligent and data-driven, we have come to experience a massive leap towards automation. Now, advanced artificial intelligence technology can sharpen machines to become more context-aware in various situations and customer interactions across enterprises. This paves the way for robust automation led by intelligent IoT. If you are aspiring to utilize the combined force of AI and IoT for automation, keep the following steps in mind.

• You need to build a solution that fits well into a connected and software-driven environment. You should have a clear strategy with a long-term vision for an AI-based IoT.
• After having the strategy, it is important to have a detailed execution plan in place.
• Now, it is essential to communicate your vision and the entire roadmap with all the employees and stakeholders.
• To make all of this happen smoothly and to make people feel like a part of the move you need to establish a collaborative and knowledge-sharing work culture.
• As for building manpower capacity and skill development, you need to conduct extensive skill development programs and training and introduce the engineers, developers, and operation executives to the evolving complexities and technological challenges.
• Allow various collaborators and innovative minds to engage with your process and make valuable additions to the process of development and innovation.
• Test with certain operational tasks to understand how the direct customer experience can be augmented without really dismantling the existing system.
• Automate processes and operations slowly with vigilant observations to address any shortcomings that can take a toll on business processes and efficiency.
• Lastly, focus on developing solutions that, by transforming customer experiences, can open new avenues of revenue.

The Customer Experience

The biggest advantage of building and deploying intelligent IoT solutions across enterprises is addressing customer pain points better. Apart from a sharp increase in operational efficiency and productivity, the most important benefits of such solutions correspond to the customer experience. Some of the key benefits that deserve attention in this regard include the following:

• Innovation and customer-centric value addition will be more frequent than ever before.
• More data-driven and actionable insights will help the system addressing customer concerns better.
• Enhanced visibility of the supply chain.
• Much more detailed and deeper understanding of customer behavior and usage.
• Thanks to intelligent IoT systems, businesses can deliver new services, solutions and come up with more effective growth avenues.

The combination of data-driven insights and insights from detailed customer behavior will provide businesses with far more effective ways to reach out to their customers. While intelligent data-driven algorithms will continue to pave the way for automation in customer interactions, the insights gained over the long-term will help businesses to come up with new and effective products as well as services.

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