Jason Grills

Jason is a Sr. Technical Writer currently associated with ProProfs Chat. He enjoys writing about emerging customer support products, trends in the customer support industry and the financial impacts of using such tools. In his spare time, Jason likes traveling extensively to learn about new cultures and traditions.

How To Measure The ROI Of Implementing Live Chat On Your Website

According to the research, implementing live chat on a company’s website can increase conversions by up to 20%. Moreover, live chat for sales has a 300% return on investment (ROI). Here’s how to measure it: