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The telecommunication industry has acted as an enabler of innovation and disruption for many sectors, however, the industry itself is under increasing pressure to implement new concepts in order to survive the era of digital transformation. It is expected, that in the coming years, carriers will evolve on two digital service dimensions: digital service providers (DSP) and digital service enablers (DSE).
DSPs will rely on cognitive technologies and data analytics to advance better customer experience, while DSEs will focus on the importance of ecosystem platforms. Characterized by an abandonment of the product-based model and a movement toward platform-based ones, DSEs will serve not only traditional customers but also over-the-top (OTT) clients, like WhatsApp, Viber, and iMessage. With digital giants and startups offering new, often free, communication options worldwide revenue in the telecommunications industry is projected to reach 2.1 trillion Euro by 2019.
As cutting-edge startups and their technologies are the driver of competitive advantage and creative disruption in this industry, we put them in the spotlight of this article. Our unit dedicated to Innovation and Startup Scouting ran an extensive analysis on 850+ startups, discovering the most prevalent innovation areas which will impact the telecom industry in the coming years.